FAQs
Q: How long does production take?
A: On average, production takes 1–2 business days.
Please note: laser-cut personalized metal art may take 5–10 business days.
Q: It’s been more than 2 days and my order still hasn’t shipped. Why?
A: Our team doesn’t work on weekends — we value family time. 💖 If you placed your order on a Friday after 3 PM EST or during the weekend, it will typically ship out by Tuesday or Wednesday.
Q: How long does shipping take?
A:
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United States: 3–5 business days (90% of packages arrive earlier than expected).
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Canada, UK & EU: 5–10 business days.
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Rest of the world: 7–14 business days.
Q: I made a mistake with my order info. How do I fix it?
Because we begin processing orders immediately to ensure fast delivery, we are unable to make changes to your order information once it has been placed. Please double-check your shipping address and item selection thoroughly before checking out.
Q: How do I cancel an order?
To maintain our fast shipping standards, once an order is placed, it cannot be canceled. All sales are final at the point of purchase. We appreciate your understanding and encourage you to review your cart carefully before completing your order.
Q: How do I track my package?
A: Once your order ships, you’ll receive an email with your tracking number and courier details.
You can also check your order status anytime on our Order Tracking page.
Q: My order is marked as delivered, but I haven’t received it. What should I do?
A:
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Double-check your mailbox or front porch area.
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Sometimes orders are scanned as “delivered” 1–2 days early, so please allow a little extra time.
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Contact your local post office with your tracking number for a detailed update.
💌 Still have questions?
Click Contact Us or email us at preciousp1786@gmail.com — we’re always happy to help!
